Frequently Asked Questions

Ecominate offers accounting and analytics software for e-commerce sellers. We specialize in software that streamlines the bookkeeping process by creating solutions specifically tailored to sellers focused on marketplaces like Amazon, Shopify, Etsy, and Walmart. If we currently don’t support one of your selling channels, chances are that we’re actively looking to add it in the near future. If you have any questions, please reach out to us.

If you are an e-commerce seller interested in creating an Ecominate account, simply start a free trial. In order to use Ecominate, you must have an active account on at least one of our supported marketplaces (Amazon.com, Amazon.ca, Amazon.com.mx, Shopify, Walmart, or Etsy).

Yes, our trial comes with no strings attached. We do not require any credit card when you sign up. There is zero risk.

We are happy to answer any Ecominate- or Amazon-related questions. Just send us an email at info@ecominate.com. We also encourage you to join our growing Facebook community and to ask any general questions there.

Do you spend more than 30 minutes on your monthly bookkeeping? If so, Ecominate can help your business become much more efficient. Some businesses juggle multiple spreadsheets filled with outdated product costs and manually download various order reports from different sales channels. If this sounds like an issue you’ve faced then Ecominate is the perfect complement to your bookkeeping stack.

You can add as many sales channels to the same account as you’d like. In addition, Ecominate supports multiple seller accounts for the same sales channel. For instance, if you have multiple Amazon seller accounts, you can them both individually under the same Ecominate account.

If you’re interested in using Ecominate for your firm, please contact us so we can set you up with an agency account. Our agency account offers discounted pricing options with features that will help you scale your operation.

Ecominate takes privacy and security extremely seriously. All of our development is done in-house. All connections to Ecominate are encrypted end-to-end using a Google Cloud generated secure sockets layer (SSL) certificate. This ensures that your connection to Ecominate is always secure. We encourage you to check out our Terms of Service and Privacy Policy for more details.

Onboarding typically takes anywhere from 30 minutes to 24 hours depending on the number of orders and products on your account. Onboarding takes long because the APIs Ecominate uses to fetch data limit how often we can request data for your account.

Ecominate currently supports all North American (US, CA, MX) Amazon marketplaces as well as Etsy, Shopify, and Walmart. We will be adding support for additional marketplaces in the near future.

Ecominate is a U.S. company operating out of Miami, Florida.